Shipping & Returns

Shipping

Available shipping options and estimated delivery information are provided during checkout based on your order and destination.

In-stock items without custom embroidery typically ship within one business day.

Custom embroidery requires additional production time. First-time embroidered orders typically require approximately three weeks, while repeat embroidery orders using a logo already on file are generally closer to two weeks.

Returns

• New and unused items may be returned within 30 days of delivery for a refund.
• Custom embroidered merchandise is final sale once the embroidery has been approved and production has begun.
• Customers are responsible for return shipping costs.
• Refunds are typically processed within one business day after we receive and inspect the returned merchandise.

How to Start a Return

To request a return, please contact SalonCapes or call us at 800-682-4269. Please have your order information available so we can assist you with the return.

Manufacturing Defects & Warranty Claims

Returns for new and unused merchandise are separate from warranty claims. SalonCapes garments are backed by a 1-Year Warranty against manufacturing defects. If you believe your garment has a defect related to materials or workmanship, review our 1-Year Warranty or contact SalonCapes for assistance.